Microsoft 365
User and mail administration, and authorized tenant settings. No Microsoft partner credential is claimed.
Microsoft 365Managed IT
RECURRING ADMINISTRATION
Recurring administration
IT Administration Defined by Your Agreement
Managed IT at Novatelia is recurring administration of systems explicitly named in an agreement for organizations in Oman and the GCC.
A one-time project ends when the named change is accepted. Annual support assists the named systems during the contractual hours. Managed administration carries out the recurring tasks and records the changes. Scheduled monitoring is a scheduled check and a written report.
Systems, tasks, hours and reporting depend on the agreed scope.
Hardware replacement windows stay on the maintenance agreement. Security-platform administration stays on the managed-security service. This page does not add a security operations center, and it does not publish a staffed 24/7 watch.
Four Distinct Ways to Engage IT Services
Each agreement names one of these forms. They are not interchangeable, and none of them is a round-the-clock watch. No plan price is published.
01
One-Time Project
A named installation or change that ends when the work is accepted.
02
Annual Support
Assistance for the systems named in a yearly agreement, during the hours that agreement writes.
03
Managed Administration
Novatelia performs the recurring tasks listed for those systems and records what changed.
04
Scheduled Monitoring
A scheduled check and a report. It is not a staffed watch and it is not a security operations center. It is not automatically 24/7.
Explore the Systems and Tasks That Can Be Managed
Illustrative service scope — actual administration is defined by the agreement.
01
Endpoints
Managed endpoints are the computers and mobile devices named in the asset schedule.
02
Network
Managed network covers the switches, wireless, and links the agreement names. Deep routing faults escalate to Network Technical Support.
03
Firewall
Managed firewall is policy and health administration of the firewall the customer owns. This is not a security operations center.
04
Microsoft 365
Users, mail, and the tenant settings the agreement authorizes. No official partner designation is implied.
05
Google Workspace
Users and the Workspace settings the customer’s account allows. No reseller status is implied.
06
Patch Management
Approved maintenance windows for the named devices. The vulnerability program remains a separate cybersecurity service.
07
Backup Administration
Verification that the specified backup jobs ran, and that a scheduled restore test happened when it was included.
08
User Administration
Joiners, movers, and leavers handled upon approval by the customer’s authorized representative.
09
Asset Visibility
A contractual inventory of the in-scope devices and accounts, updated when the agreement says so.
10
Remote Support
Assistance during the support hours the agreement writes. Hours are not invented on this page.
11
Reporting
Written reports of the agreed tasks and checks. This is not a live monitoring scoreboard.
Managing Devices, Access and Asset Records
Endpoint scope is the named computers and mobile devices. User administration follows an approved request from the customer’s named approver for joiners, movers, and leavers. Asset visibility is the contractual inventory. Changes are recorded when the agreement requires a record. This section does not show a customer directory.
Network and Firewall Administration With Clear Boundaries
Managed network is the switches, wireless, and links named in the agreement. Deep routing faults escalate to Network Technical Support. Managed firewall is policy and health of the customer-owned firewall. It is not SOC monitoring and it is not continuous incident response. Security-platform administration belongs to Managed Security.
Microsoft 365 and Google Workspace Administration
Google Workspace
Account and user administration, and settings the customer’s Workspace account permits. No Google reseller designation is claimed.
Google WorkspaceRecurring Maintenance Tasks That Require Documentation
Patch scheduling uses approved maintenance windows for named devices. Backup administration checks specified job execution and scheduled restore tests when those tests are included. Reporting records completed tasks and exceptions. Patch-compliance percentages, backup-success metrics, recovery guarantees, RPO or RTO commitments, and vulnerability scanning are not part of this page.
Scheduled Checks Are Not a 24/7 Operations Center
Published
- Scheduled checks
- Named systems
- Defined frequencies
- Written reports
Not included
- A continuous staffed NOC
- A 24/7 SOC
- Uncontracted incident response
- Guaranteed automatic remediation
Clear Records for Managed IT Operations
Illustrative report structure — not an actual customer report.
- Covered systems
- Activities performed
- Changes made
- Checks completed
- Exceptions
- Follow-up actions
Managed IT for Organizations in Oman and the GCC
The service is for organizations in Oman and the GCC. This page does not claim an office in every GCC state, a guaranteed on-site response time, 24/7 coverage, an approved partnership, or a customer-specific installation.
Related IT and Infrastructure Services
- IT Support
Help for a person who cannot work with a device or account.
- Maintenance Agreements
Hardware replacement windows stay on the maintenance agreement.
- Managed Security
Security-platform administration is a separate service.
- Microsoft 365
Tenant administration context. No partner title is published.
- Google Workspace
Workspace administration context. No reseller title is published.
- Backup and Recovery
Backup design is separate from the administration checks named here.
- Patch Program
The vulnerability program remains the cybersecurity service.
Further Reading for IT Operations
Managed IT — Questions and Answers
01What is included in managed IT?
Only the systems and tasks the agreement names. Endpoints, network, firewall, Microsoft 365, Google Workspace, patching, backup checks, users, assets, remote assistance, and a report can each be in or out of scope.
02Do you provide round-the-clock monitoring?
No. Monitoring on this page is a scheduled check and a report. A round-the-clock watch is not published.
03Is this a managed security operations center?
No. Security-platform administration is the managed-security service. Hardware maintenance is a separate agreement. This page is IT administration.
04Which systems can be covered?
Only systems named in the agreement. The eleven categories on this page are the administration areas that can be named. None of them is included automatically.
05How does annual support differ from managed administration?
Annual support is assistance for named systems during the hours the yearly agreement writes. Managed administration is the recurring task list, with a record of what changed.
06What is scheduled monitoring?
A scheduled check of named systems at a defined frequency, followed by a written report. It is not a staffed watch, not a SOC, and not automatically 24/7.
07Does Microsoft 365 administration imply a partner status?
No. The work is users, mail, and authorized tenant settings. No official partner designation is published.
08Does Google Workspace administration imply reseller status?
No. The work is users and the settings the customer’s account permits. No reseller title is published.
09Is firewall administration an SOC?
No. It is policy and health administration of a customer-owned firewall. Continuous staffed monitoring is not this service.
10How are patch and backup checks handled?
Patches run in approved windows for named devices. Backup administration checks that specified jobs ran and that a restore test happened when it was scheduled. Compliance percentages and recovery guarantees are not published.
11Where does hardware replacement belong?
Hardware replacement windows belong to Maintenance Agreements.
12What does an agreement-based report contain?
An illustrative report can list covered systems, activities, changes, checks, exceptions, and follow-up. A live scoreboard is not part of this page.
13How can a customer start a Managed IT discussion?
Open the RFQ draft. It saves a browser draft. It does not submit a request, publish hours or pricing, issue a quotation reference, or establish a contract.
Define Your Managed IT Requirements
The RFQ saves a browser draft. It does not submit a request, publish service hours, publish pricing, issue a quotation reference, or establish a service contract.