WhatsApp Business Platform integration services
WhatsApp Business Platform integration services at Novatelia connect a business number, approved templates, and support workflows to systems the organization already runs. Scope can include onboarding support, notifications, a CRM update, a chat flow, webhooks, and automation. A one-time password is included only when that use case is named. Novatelia is not a Meta business-solution provider and is not an official WhatsApp provider. Template approval remains with the platform.
Definition
The WhatsApp Business Platform lets software send and receive WhatsApp messages for a business number. The WhatsApp Business app is a phone application. This page is the platform integration, done through the provider account the customer contracts.
Integration scope
- WhatsApp Business Platform integration services, not a claim of official-provider status
- Business onboarding support for the steps that provider requires
- Number onboarding for a number the business is allowed to register
- Templates prepared for the events the design names
- Notifications for those events
- Customer-support workflows, with a person able to take the conversation
- CRM updates for the fields the customer’s CRM can store
- Chat flows for the questions written in the design
- Webhooks for inbound messages and delivery receipts
- Automation that stops where a person must decide
- One-time passwords only when that use case is named
Boundaries
- Novatelia is not stated to be a Meta business-solution provider
- Novatelia is not stated to be an official WhatsApp provider
- Template approval is the platform’s decision
- No price per message is published
- A conversation that changes money or a legal record waits for a person
- 01
Customer’s provider account
- 02
Business number and template
- 03
Application or CRM
- 04
Person, or a handoff to an agent
A reading of the path. It is not a live console and it shows no delivery figures.
Questions
What is WhatsApp Business API?
The WhatsApp Business API, delivered as the WhatsApp Business Platform, lets a business send and receive WhatsApp messages from software. It needs a business number, templates, and a provider account. Novatelia integrates that platform. A Meta business-solution provider title is not published.
What is the difference between WhatsApp Business App and API?
The WhatsApp Business app runs on a phone for a small team sharing that app. The API is a platform integration for many agents, templates, a CRM, and webhooks. Novatelia’s service is the platform integration.
Can WhatsApp integrate with a CRM?
Yes, when the CRM the customer already runs can store the contact and the conversation update. Novatelia maps those fields and the failure path. The CRM license stays with the customer. The connector is not a vendor partnership.
What is a webhook?
A webhook is an HTTP call a platform sends to an application when an event happens, such as an inbound message or a delivery receipt. The design names the address, the retry, and what a person sees if the call fails.
Related
Related reading
Describe the channel
An RFQ saves a browser draft. It does not publish a price, a provider status, or a quotation reference.