AI for Banking & Finance in the GCC

Novatelia engineers developed a smart multi-agent AI for a financial institution to automate loan processing and compliance checks. The platform pulled data from legacy banking systems and CRMs, automatically reviewed applications against complex policy rules, and flagged issues for human review. This not only accelerated loan approvals but ensured every step met strict regulatory guidelines – showcasing how AI can handle tedious workflows with precision and compliance.

We implemented an AI-driven fraud detection module for an online payments provider. The system uses deep learning to evaluate each transaction in real time. In one incident, it caught an unusual pattern of small charges across hundreds of accounts (a testing tactic by fraudsters) and instantly blocked the source, preventing a large-scale fraud attempt. The client saw a sharp decline in undetected fraud and was able to proactively inform affected customers, strengthening trust.

For a wealth management firm, we created a chatbot that can answer client queries about their portfolio and market conditions. It provides updates like “Your portfolio is up 2% this week. Would you like to rebalance?” and can simulate investment scenarios. Clients loved the quick insights on-demand, and advisors found that educated clients made more informed decisions, improving overall satisfaction.

We built an AI system for regulatory compliance that automatically scans a bank’s communications and transactions for compliance with rules (like MiFID II, GDPR). It uses NLP to flag any email or chat that might contain unapproved financial advice wording and ensures customer data usage adheres to privacy rules. This tool significantly reduced the time compliance officers spent on routine checks, allowing them to focus on more complex oversight tasks.