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      Return & Warranty Policy

      Your satisfaction is important to us. Novatelia provides a transparent and fair return process for eligible products and project-based deliveries.

      General Return Conditions

      • Return request submitted within 7 days of delivery
      • Product must be unused, undamaged, and in original packaging
      • A valid invoice or purchase order number must be provided
      • Customer is responsible for return shipping costs unless otherwise agreed

      Non-Returnable Items

      • Customized or special-order products
      • Items showing physical damage or misuse
      • Opened software or firmware-based devices with activated licenses
      • Perishable or time-sensitive consumables (e.g. alcohol wipes, cleaning kits)

      Warranty Coverage

      Products sold by Novatelia come with manufacturer or distributor warranty, typically ranging from 6 to 24 months, depending on the item category.

      Warranty covers:

      • Factory defects
      • Hardware malfunction under normal use
      • Manufacturing-related performance issues

      Warranty does not cover:

      • Damage due to mishandling or incorrect installation
      • Wear and tear from extensive use
      • Electrical surge or environmental exposure

      How to Request a Return or Claim Warranty

      1. 1
        Contact our support team at info@novatelia.com or via WhatsApp +971566901828 with your order number.
      2. 2
        Share clear photos or test reports if the item is defective.
      3. 3
        Await RMA (Return Merchandise Authorization) approval.
      4. 4
        Ship the item to our Oman or Dubai facility, as advised.
      5. 5
        Refunds or replacements are processed within 5–10 business days after inspection.

      Refund & Replacement Options

      Full refund

      For eligible unused items returned in full.

      Partial refund

      When items are returned with minor non-critical issues.

      Replacement

      If the item qualifies under warranty or is faulty on arrival.

      Important Notes

      • No return will be accepted without RMA approval.
      • Products returned without original packaging may be rejected or subject to restocking fees.
      • For international customers, customs duties paid are non-refundable.

      Need to return an item or claim warranty?

      We're here to help make the process smooth and transparent.