Data Protection
Privacy Policy
We respect your privacy and are committed to protecting your personal data.
Last updated: March 2026
Novatelia is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website, services, and platform. By using our services, you agree to the practices described in this policy.
Information We Collect
Personal Information
When you create an account, place an order, or contact us, we may collect your name, email address, phone number, company name, shipping address, and billing information.
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, products viewed, search queries, IP address, browser type, and device information.
Communication Data
Records of communications between you and Novatelia, including emails, chat messages, and support tickets.
How We Use Your Information
Order Processing
To process and fulfill your orders, manage payments, and provide shipping updates and delivery confirmation.
Communication
To respond to your inquiries, send order confirmations, shipping notifications, and provide customer support.
Service Improvement
To analyze usage patterns, improve our platform functionality, personalize your experience, and develop new features and services.
Marketing
With your consent, to send product updates, promotions, and newsletters. You can opt out at any time.
Data Sharing
Logistics Providers
We share necessary shipping information with our logistics and courier service providers to fulfill and deliver your orders.
Payment Providers
Payment information is securely processed by our certified payment gateway providers. We do not store complete credit card numbers.
Legal Requirements
We may disclose information when required by law, regulation, or legal process, or to protect the rights and safety of Novatelia and its users.
Data Security
Encryption
All data transmission is encrypted using industry-standard SSL/TLS protocols. Sensitive information is encrypted at rest using AES-256 encryption.
Access Controls
Strict access controls ensure only authorized personnel can access personal data, with role-based permissions and audit logging.
Regular Audits
We conduct regular security assessments and vulnerability testing to maintain the highest security standards.
Your Rights
Access Your Data
You have the right to request a copy of all personal data we hold about you.
Request Deletion
You can request deletion of your personal data, subject to legal retention requirements.
Update Information
You can update or correct your personal information through your account dashboard or by contacting us.
Data Portability
You can request your data in a structured, machine-readable format for transfer to another service.
Contact Us About Privacy
For privacy-related inquiries or to exercise your data rights, contact us at:
business@novatelia.com