Privacy Policy
Novatelia (2026 Global Standard)
Introduction
At Novatelia, your privacy matters. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you interact with our website, platforms, or services.
Data We Collect
We may collect the following categories of personal information:
- Identity Information: Name, company, job title
- Contact Information: Email address, phone number, shipping address
- Technical Information: IP address, browser type, operating system, device information
- Usage Data: Site navigation, pages visited, and interaction logs
- Transactional Data: Invoices, payment status, and order history
Legal Basis for Processing (GDPR)
We process your data based on:
- Your explicit consent
- Contractual necessity
- Compliance with legal obligations
- Legitimate business interests
How We Use Your Data
- To process orders and deliver products
- To improve user experience and website performance
- To respond to inquiries and provide support
- To send updates, promotional emails, or newsletters (with opt-out option)
- To meet regulatory compliance requirements
Data Security
We implement robust technical and organizational measures to secure your data:
- SSL encryption for all communications
- Access control and authentication protocols
- Secure cloud storage on compliant platforms (e.g., AWS, Azure)
- Regular data audits and penetration testing
Third-Party Sharing
We do not sell your data. We may share it with:
- Trusted logistics, analytics, and payment service providers
- Legal authorities if required by law
- Auditors and compliance agencies upon request
Note: All third parties are contractually obligated to respect your privacy and comply with data protection laws.
International Transfers
Your data may be transferred to servers outside your home country. We ensure these transfers comply with applicable data protection laws using mechanisms such as:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by the EU/UK
- Data transfer agreements
Your Rights
Depending on your jurisdiction, you may:
- Access your data
- Correct or update your information
- Request deletion of your data
- Object to or restrict processing
- Request data portability
Note: To exercise these rights, email us at business@novatelia.com.
Data Retention
We retain personal data as long as necessary for business or legal reasons. Data no longer required is securely deleted or anonymized.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.
Updates to This Policy
We may revise this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new "Last Updated" date.
Contact Us
For privacy inquiries or concerns:
Email: business@novatelia.com
Head Office: Novatelia, Muscat, Sultanate of Oman